He still wasn't satisfied. More questions followed.
"You mean to tell me you would rather talk to me?" he asked incredulously.
"Well, yes, actually. I prefer to talk to physicians/nurses etc... since it reduces the chance that I won't be able to understand, or misinterpret an order left hastily on the voicemail."
I've worked for one of the big McPharmacy companies - and the voicemail system, while a nice tool when things got really hairy was nothing but headaches. I seemed people just liked to talk really fast and leave off important information - like the prescriber's name. I got tired of people coming in to pick stuff up that couldn't be filled because the person phoning in the order forgot to leave the patient's name. Yea. That really happens. A lot.
Anyway, Dr. Feelgood thought it was ridiculous that I take the time to speak with him...he actually said "but your wasting your time on these phone calls."
Ok. Let's tally up the score here:
1) I have to spend the time listening to the phone regardless of if you are a real live person or not. If your calling in an order, it doesn't take much extra time for me to actually say "Hi" and "Bye" - just about the only extra time consuming information for "live" phone calls.
2) Ensuring accurate orders, with all information needed, is not a waste of time no matter how long it takes.
3) Let's not even talk about how much of my time (and yours) your wasting by even having this conversation.
4) I understand the concern about the physician 'wasting' time on hold waiting for the pharmacist. We go through that all the time waiting on hold to speak to someone at your office. Plus, at our pharmacy, there are no other humans in the pharmacy other than the pharmacist. You will get me each and every time. I promise.
All in all, a simple RX for amoxicillin took about 10 minutes to call in. Wanna talk about wasting time now?
0 comments:
Post a Comment