Let me start off here by saying that I'm not one of those pharmacists that will just automatically say out of habit that the wait is 15 minutes, or 20, or even 60. I say it like it is. So, here at don'tcallmedoc Apothecary, when I say 10 minutes, I mean 10 minutes, give or take a few. When I say 15, you guessed it, I mean about 15.
I'm curious why this concept is so hard for the average patient to understand. I usually get a jolly out of those patients that say "Really? That long?" when I doll out a 15 minute wait time. "Yea, that long. Don't like it? Go up the street to the CVS and wait 45 if you like." I just want to know why I am not believed. If I didn't "mean" it, I wouldn't say it. Yea, I have a good sense of humor, I can joke around, make things up for the hell of it...but not at work where I certainly do not have the time for it.
The other side of that story are the patients that say "OK" and then proceed to just stand there, making sure the counter doesn't run away or something....totally oblivious to the 3 or 4 other people I need to help behind him/her. I don't know, maybe it's a part of Einstein's Special Theory of Relativity that I missed...does time move more slowly inside a pharmacy's frame of reference? I'll have to investigate that.
Another interesting question tonight - "Why don't your reciepts tear apart easily?"
Err...what?
Wednesday, September 5, 2007
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1 comments:
I like this entry! It is amazing - I'm always tempted to ask if they would like an order of fries with their meridia. I always make the mistake of giving a time range (15-20 minutes). It usually throws the patient off for the wait time initially. Then, they come back and say they were told it would be 10 minutes - too many numbers, I guess. I hate the ones who you ask if they want to wait for it. They say no, leave for 15 minutes, and expect it to be done. Apparently they don't realize that they still waited 15 minutes before coming back; they just weren't standing at the out window waiting for it to be done.
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